Privacy Policy
& Cookie Notice

1. Controller

The data controller responsible for this website is:
Fortika GmbH
Commercialstrasse 34, 7000 Chur, Switzerland
Email: team@fortika.com

This website is governed by the Swiss Federal Act on Data Protection (nFADP / revDSG), which entered into force on 1 September 2023. Where visitors access this website from the European Union or European Economic Area, the EU General Data Protection Regulation (GDPR) also applies.

2. Data We Collect

2.1 Data you provide directly

• Name, email address, phone number, and message content submitted via contact or inquiry forms
• Booking-related information submitted via third-party booking engines linked from this site

2.2 Data collected automatically

• IP address and approximate geographic location
• Browser type, operating system, and device type
• Pages visited, time spent on pages, and referring URLs
• Date and time of each request

3. How We Use Your Data

We process personal data for the following purposes:

• Responding to inquiries — to reply to messages sent via our contact forms (legal basis: performance of a contract / legitimate interests)
• Website analytics — to understand how visitors use our site and improve it (legal basis: legitimate interests; consent where required)
• Legal obligations — to comply with applicable Swiss and EU law

We do not sell personal data to third parties. We do not use personal data for automated decision-making or profiling.

4. Cookies & Tracking

This website uses cookies — small text files stored on your device. We use the following categories:

Strictly necessary cookies

Required for the website to function (e.g. session management, security). These cannot be disabled and do not require your consent.

Analytics cookies

We may use analytics tools (e.g. Google Analytics) to collect anonymised data about website usage. These are only activated with your consent, which you may withdraw at any time by clearing your browser cookies or adjusting your preferences.

Managing cookies

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website. For more information, visit allaboutcookies.org.

5. Third-Party Services

This website links to third-party booking engines operated by the individual hotel properties. When you click "Check Availability" or "Reserve a Stay," you are redirected to a third-party platform with its own privacy policy. Fortika GmbH is not responsible for the data practices of third-party platforms.

We may use Google Fonts, which loads font files from Google's servers. This may involve the transmission of your IP address to Google. For details, see Google's Privacy Policy.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for a maximum of 24 months unless a longer retention period is legally required.

7. Your Rights

Depending on your location, you may have the following rights:

• Right of access — to obtain a copy of your personal data
• Right to rectification — to correct inaccurate data
• Right to erasure — to request deletion of your data
• Right to restriction — to limit how we process your data
• Right to data portability — to receive your data in a structured format
• Right to object — to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent

To exercise any of these rights, contact us at team@fortika.com. We will respond within 30 days. You also have the right to lodge a complaint with your national supervisory authority. In Switzerland: the Federal Data Protection and Information Commissioner (FDPIC).

8. International Transfers

Fortika GmbH is based in Switzerland, which the EU has recognised as providing an adequate level of data protection. Where we transfer data outside Switzerland or the EU/EEA, we ensure appropriate safeguards are in place (e.g. standard contractual clauses).

9. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically.

10. Contact

For any questions or concerns regarding this policy, contact:
team@fortika.com
Fortika GmbH, Commercialstrasse 34, 7000 Chur, Switzerland